1. You must obtain a return authorization number from us via e-mail prior to your return, and write the number on the box next to the shipping address. Without this number all returned packages will be refused.
2. Proof of purchase (invoice and/or gift receipt) is required for all returns.
3. All merchandise must be returned to Wooly Rascals, in new, unused condition within 30 days of receipt.
4. No refunds or exchanges on infants and medical sheepskin rugs. (For sanitary reasons)
5. Please note: You are responsible for shipping, handling, and insurance on all returned merchandise. Wooly Rascals will not reimburse for shipping and related charges.
6.Please note:
   All credit card purchase refunds can only be made to the same credit card. (No exceptions)
   All cash or equivalent and check purchase refunds, will be issued from headquarters in South
   San Francisco, CA in the form of company check within 10 days of receipt of merchandise.
7.Include your return address and a phone number.
8.Indicate if you prefer an EXCHANGE, REPAIR or REFUND.
9.If exchanging, please indicate what would you like us to send back to you.
10.Mail it to:

   Wooly Rascals
   P.O. Box 1172
   South San Francisco, CA 94083-1172

11.Please allow 2 to 4 weeks for a credit to show up on your statement.